COVID-19 and Online Ordering System

Corona virus (Covid-19) has changed the way in which we do business. Whether you are a bar or restaurant which is new to food deliveries, or a takeaway which has just managed with cash orders, you should set up an online ordering system so you can continuously trade safely and legally.

Here at Takeaway Genie, we can set up an online ordering system for your restaurant, bar or takeaway business.

Online Ordering System will protect both your staff and customers safe

As the corona virus pandemic raises, government advice is that we can no longer leave out from home for 'unimportant' reasons. A dramatic fall in customer numbers puts businesses and employments in risk, however setting up online takeaway ordering can help drive sales and make something happen for your business.

Keep Your Customers Safe

Customers need to restrict their exposure to the outside world, while the most vulnerable people have been told they mustn't leave their homes for 12 weeks.

Enabling no-contact deliveries on your website and minimum exposure pick-ups is the most ideal way of protecting everybody.

Orders can be delivered by foot, by bicycle, motorbike and simply left outside a customer's door for them to pick up. Delivery staff can get the orders from the door of your business to limit exposure even further.

Keep it Cashless

Experts fear that cash could spread the infection, so it is basic to have a cashless system and online payments to slow down the spread of the virus. We can set up a payment system for customers to pay either by card or PayPal.

The restaurant online ordering system is so natural to set up you will have the option to take your first online orders within hours, either directly from your own website, Facebook page or your own custom restaurant app.

To reassure customers that you pay attention to security, we can include a clear announcement from over all your pages to say that you accept only cashless payments, to ensure customers and staff the same.

The more transparent you are about your food saftey and Covid-19 practices, the more people will trust and re-order from your bar, restaurant or takeaway.

The system also allows you to add basic safety information to your receipts, for example, the name and internal heat level of the chef preparing up the food and the delivery person.

Who's it for?

This service is available for, but not restricted to:

• Pubs

• Restaurants

• Fish and chip shops

• Takeaways

• Pizza takeaways

• Kebab shops

• Coffee shops

• Sandwich shops

We're here for you with the goal that you can be there for your customers.

While a move towards online cashless deliveries is essential during the corona virus emergency, remember that many customers will be looking for this at other occasions as well.

Investing some time setting up the system presently won't be wasted and will be an investment for your future business.

Online Orders Surge for Restaurants During Lockdown

Online orders have surged for restaurants and takeaways during the COVID-19 lockdown, as customers choose the convenience of online ordering system for takeaway durning the crisis. Chinese food has seen the fastest growth, with orders rising sharply.

We've taken a look at the most recent figures for the UK and Ireland to find which cuisine types are performing the most during the pandemic during lats month.

Orders of Chinese food have more than trebled in the UK (223% expansion) and doubled in Ireland (up 83%) during this period.

Chippers showed a major rise as well, with orders doubling in the UK (101% expansion) and also surging by 68% in Ireland.

There was also significant rise for Indian outlets, with orders trebling in the UK (up 203%) and rising by 47% in Ireland. Pizza and Thai food orders also showed a significant rise in the two nations.

Our analysis looked at online orders by cuisine type among customers. The weekends of April was compared with the March weekends, which was prior to strict lockdown measures being acquainted in the two nations to counteract the spread of the virus.

Encouraging signs for businesses

So, with in-dining no longer possible, it’s clear that takeaway and delivery ordering has rised drastically across cuisine types during the lockdown.

The figures also connect to other positive trends, including a strong increase for average online order values. Many new businesses are also setting to bring their operations online.

The data on increased orders encourages restaurants and takeaways, even as the crisis continues. It shows that pivoting your business to an online orderingsystem really work, for both collection and delivery options.

Most of our customers who recently focused around dine in are making a great success of their online operations, reporting strong sales and keeping staff in jobs. The general public are responding positively  and continuing to support their local restaurants and takeaways.

What's more, not too late to make the alteration, if you haven't just done. The lockdown measures are set to proceed into May in many nations, and possibly beyond. So pivoting to an online ordering system and restarting your business on that basis is still much a suitable option in meantime.

What Is The Reason Some Of The App Startup Fail?

A recent study says that one of the major factors hindering the growth delivery market for food is a result of the inefficient operational execution. Operations play an important role in any business. Efficiency operational execution implies providing on-time services as and when the demand arises.

However, a lot of apps are still figuring out to overcome this challenge. Arriving customers on time and guaranteeing their reliability can be problematic for on-demand service providers. This is due to the grounds that building and scaling a delivery app requires financing and also extremely complex process.

For instance, if any customer orders a food item from the online ordering system, the food delivery service provider needs to guarantee that the customer request is satisfied within the request time.

If the service provider fails to provide efficient operational execution, it can lead to dissatisfaction of the customer. What's more, this can bring about loss of customers and in the end customer retention.

However, high operational costs for online demand food delivery service providers, strict guidelines on the safety and hygiene of food delivered are also some of the primary reasons for their failure.

What is the forecast for upcoming opportunities in online food delivering systems?

The future of online food ordering system is about customer satisfaction. Customer needs will be taken care by the restaurants. Customers will have various needs and expectations from the food delivery services. Some of them are:

1. Delivery time:

The time factor is important. The speed of delivery is the greatest variable in consumer satisfaction. On an average 60%of customers switch apps due to delivery time issues. The wait time for customers should be over an hour.

2. Quality meals:

Along with the other factors, the food quality will also matter. As a result of the restaurants that won't serve good quality food, sometimes they will also switch to different apps. Around 82% of the orders were delivered at home, while just 16% were placed from the working place. So it is important to deliver quality meals all time.

A few countries where online food delivery business are:

•       North America
•       Europe
•      Asia-Pacific
•      South America
•      The Middle East and Africa

In this way, the market for on-demand food delivery services will keep growing. The innovations in the business won't stop the business. The restaurants should adapt to the ongoing trends and need to follow them to run a profitable business.

What Are The Restaurant Online Food Ordering Statistics?

Do you have any idea about the profits earned by the restaurant online food ordering business? If not, then you are missing out a profitable business opportunity.

Shocked? In fact, even you can enter this industry and earn profits. But before you get blown by seeing these profits, there is a lot of struggle behind this. You need to make an initial investment, hire staff, delivery boys and much more.

Having a successful business model then nothing can stop you.

Let’s take a short overview of the online food ordering statistics and how you can achieve this.

Top 10 Facts About the Online Food Ordering Statistics

1. 31% say they use third party delivery services couple of times every week.
2. 34% of customers spend at any rate £50 per order when ordering food online.
3. 20% of customers say they spend more on off-premise orders when compared with dine-in experience.
4. 57% of millennials say that they have restaurant food delivered so they can watch movies and TV shows at home.
5. 59% of all the restaurant orders are from millennialsin the form of takeout or delivery
6. Orders placed with the help of smartphones and mobile apps will turn into a £38 billion industry by 2020.
7. 45% of consumers say that offering mobile ordering or loyalty programs encourage them to use online ordering services frequently.
8. Working with a third party delivery service has been found to raise restaurant sales volume by 10 to 20%.
9. 60% of restaurant owners say that offering delivery has lifted sales volume.
10. 33% of consumers say that they would pay a higher charge for faster delivery service.

Why People are Addicted to Online Food Ordering?

Restaurant online food orderingis the easiest way to escape from cooking your own food. Recent research about this says one out of each four customer uses an online food ordering app on their mobile. Online food delivery system has revolutionized the worldwide food industry. This trend first began in urban areas and now it has spread even to smallest towns.

The reason for this development is, in this modern world where time has more priority than any other thing, getting a door step food service is a profitable option. Working professionals who work between 9 am to 5 pm, graduates and job holders staying away from home are casualties of unhealthy and unhygienic food.

The situation where women staying back at home to cook food is changing because they need to be more competent, highly optimistic and ready to achieve more greater heights.

People are always on the search for new variety of food, delicious cuisines and mouth-watering dishes. People taste buds crave for assortment of tastes, people decide for online food delivery as they can get their desired food delivered to their homes. Food is known to build connections between people.

Remembering this, food online ordering system made a strong picture in people’s mind about the advantages of this system like different payment options, attract offers, and discounts.

Online Food Ordering Statistics: Highlights for the year 2020

•     Revenue in the Online Food Delivery segment sums up to £9,207 million of every 2020.
•     Revenue expected is calculated on annual growth rate (by CAGR 2020-2024) of 9.5%, resulting a market volume of £13,233m by 2024.
•    The biggest portion of the market's share is driven by the restaurant to consumer delivery with a market volume of £4,934m in 2020.

How Restaurant Online Ordering System With Mobile App Has Changed The Restaurant Industry?

It is no surprise that now-a-days technology is used more frequently for day to day tasks. For example, statistics show that 72% of searches for the best food business are conducted on cell phones.

This fact is important, particularly for anyone who needs to create successful restaurant online ordering system marketing. Restaurants mobile apps are changing the restaurant business in a really significant way. Perhaps it could also help you to grow your own food business.

Mobile app for restaurant ordering – a popular solution

One in four users has at least one mobile app for restaurant ordering downloaded on their mobile phone. In addition, there will undoubtedly be 2,71 billion cell phone users in 2019.

How restaurant mobile apps changed restaurants?

Delicious food and polite staff and beautiful interiors each of these things have a big impact how your food business prospers. In any case, you should also make sure to include technology for your strategy for growth.

Consider having a mobile app for restaurant ordering which could give your business more benefits than you may have imagined. What are the advantages of such apps?

                 

Customers can get their food delivered wherever and whenever they want

People increasingly more often find themselves too busy or exhausted to set up their meals for themselves. No surprise 20% of residents order food delivery at least once per week.

If you have a mobile app for restaurant ordering, this solution is both simple and easy. Customers can fulfill their hunger at their chosen place practically 24/7.

1. Online Ordering

A well created app makes it possible to place an order quickly and in an uncomplicated manner. The mobile app will let your customers use online ordering.

2. Opinions and Statistics

The Mobile app for restaurants allows your customers to leave a review about their experience with your business. Such remarks are sent directly to the administrative panel where you can understand them and respond before any possible crisis at social media.

3. Promotion Engine

An app together with an online food ordering system is helpful with regards to preparing extra promotions which can create a major ascent in your sales. Creating special discounts is one of the top restaurant marketing tips to ensure customers love your restaurant.

Summary:

As per the survey results published by the adweek.com, 35% of responders use an app to order food for pick-up or delivery. Moreover, the same number of as 25% of survey participants selects to reserve a place at the restaurant with their cell phone.

Does your restaurant already allow your customers to use a mobile app for restaurant ordering? If not, it would un-doubtfully be an extraordinary idea to step into the world of technology development at this moment.

What Are The Advantages of Online Food Ordering for Restaurants

Technology is always evolving, brining extra comfort and ease of use to the end customer. There is an increase in number of establishments that accept online customer food orders.

Online food ordering UK has upgraded convenience by enabling customers to order from any place and any device. Along with brining convenience to customers, restaurants also reap many benefits with online ordering system. A few advantages include:

1) Enhanced Efficiency

Having online orders can make daily operations more efficient for a restaurant. Employees receiving orders through the phone is reduced and increases the time employees need to focus on dine in customers. Possible case of errors happening when an order is made because of miscommunication or human errors are reduced means there are no costly re-deliveries. Whenever a customer makes an order online, they spend time to look at your menu and choose what they want.

2) Increase in Sales

An online ordering system has plenty of opportunities for customers. Restaurants can customize their menus to highlight the menu specials or have them designed in a way they can suggest to the customer as they are ordering. Customers have plenty of time to review the menu and make add-ons that they would not normally make. This leads to a bigger order for each customer and sales for the restaurant.

3) Positive Customer Service

In any service sector, specifically restaurants and types of restaurants! If customer experience is bad at your restaurant, they may share it online and it can cost you many number of customers as well as bad reviews.

Staff can dedicatedly serve the customer since they are not interrupted by a ringing telephone. Fewer calls mean more time to attend customers frequenting the restaurant at some point of time.

4) Access to Powerful Analytics

With an online ordering system, it is easy to follow and analyse the sales pattern of your customers whether and how your customers are reacting to offers, discounts and coupons. With this data, it is easy to edit promotions and menus. It also increase the potential of having repeat business.

5) Expanded Market Reach

Having only option of customers physically coming into your restaurant can limit your market reach. But having an online ordering system, your market reach is increased. You can easily reach your customers who don’t know what your restaurant offers from different locations the nation.

These 5 advantages don't start to expose the various advantages restaurant stand to enjoy by having an online ordering system set up. It sets up a restaurant for growth, competition and a consistent increase in profits.

How Online Food Ordering System UK Should Work?

In the recent years, online food ordering uk has been opened to the customer for the betterment of the general public. online ordering system has been ruling the world since.

Food has been a part of us since the age of dawn, things changed with time but the need to eat is still there but now we are not simply eating to live, as food has other meaning in our lives. It holds an important place in our lives as food now-a-days means soul. There are a few foods that speak about our identity, speak about our culture, mirrors our thought process and our very soul. Food is the medium we use to connect with others. Takeaway Genie, an online food ordering system for restaurants UK, channels the feeling of their customer through their food.

The missing affair in the online food ordering system UK:

Takeaway Genie has come up to satisfy the need of the customer. Despite the fact that the system is doing everything right, there must be something that could create a sense of uneasiness to the customer. The main aim of the online food ordering UK is to provide the customer with what they have been planning to get. A few times their expectation may not be met.

Slightest of the changes can turn their experience into something unexpected and this can lead to a negative impression. These negative impressions continue to live in the conscience of the customer if that it isn't resolved then this kind of review should be addressed in the revue section. Online food service should have an active panel of taking care of issues. Losing a customer right now can be a tough one as it arouses a feeling of mistrust in them.

Apart from this issue, consistency is what an online ordering system should maintain. Nobody likes a delayed service. They should keep up their time limit and continue to make them happy. The satisfaction of the customer relies upon it. The entire performance of the food ordering services is dependent on this. In case of delay in the delivery, the taste of the food would not be the same.

Benefits:

One should keep the following points in mind to maintain the satisfaction level of the customer. There are multiple advantages if one system understands what they have been missing for long time to make it work. These advantages are as followed –

•  It would make them trust people easily. If the system recovers and takes the control of the customer, at that point a feeling of trust would be aroused in them.
• The online food ordering system for restaurants should be sufficient. Their adequacy of service can be proved by their action.
• The feeling of trust would make the customer return again and again
• If the advice of the customer is taken into consideration, the problem is resolved and there is no room for the error.
• The online food service can be tricky. They need to keep up the time. Maintaining the time of delivery is huge and can be useful.
• The cost of the food item should be simple. Transparency is always appreciated.
• In case if there is an issue on any side of the party, in such a case it could affect the entire online food ordering system.
• Loyalty is the best offer. Food ordering service should remain loyal to the people as they are delivering the food to. A bit of effort consistently goes a long way.

Takeaway Genie aims to provide the best service system to the entire of the UK. Putting a grin on the face of their customer and their satisfaction after receiving a hot meal is the first priority of this online food ordering system.